FAQ

🚘 MB御駕｜專業・合法・豪華的尊榮乘車體驗 Professional・Licensed・Luxury Chauffeur Service MB御駕致力於提供最安心、最高品質的私人乘車服務，堅持三大核心：專業駕駛｜合法車輛｜豪華座駕，從預約到下車，全程專人一對一服務，打造尊榮體驗。 ✅ 合法領牌租賃車輛 All vehicles are legally licensed rental cars. 我們所有車輛皆為合法登記之租賃小客車，非私人或非法自用車，車輛識別如下： 車牌號碼：以「R」開頭（如 RAA-xxxx、RBC-xxxx），為政府核准之合法租賃車專屬車牌。 行照標示：「車種」欄註記為「租賃」小客車，非「自用」車種。 合法合約：每趟服務皆簽訂清楚載明責任、費用之租賃合約。 公司登記：所有合作車行具備「車輛租賃」營業登記證明。 ✅ 投保完整保險・安心無憂 Comprehensive insurance coverage for every ride. 每輛車均投保完整保險，包含： 乘客責任險最高 NT$3,000,000／人 第三責任險、超額責任險、駕駛人傷害險 投保單位：富邦產險，保單可提供查驗 任何行程中發生意外，我們皆已為您先一步把關，無須額外負擔。 ✅ 全車臭氧循環殺菌 Ozone Air Purification: Full-Cabin Sterilization 為確保每位乘客皆能在乾淨、無菌、無異味的環境中安心乘坐，MB御駕全車系每日皆進行臭氧循環消毒處理。 🔬 臭氧殺菌原理（Principle） 臭氧（O₃）是一種極強的氧化劑，能透過與細菌、病毒細胞壁反應，破壞其生物結構，使其失去活性或死亡，同時能分解甲醛、苯類與空氣中有機揮發物與異味源。 🌿 環保無殘留（Eco-Friendly） 臭氧會在作用後還原為氧氣（O₂），無二次污染、不殘留有害物，對人體與環境皆安全。 📌 優點摘要 快速殺滅空氣中 99% 細菌、病毒與黴菌 去除菸味、食物味、寵物味等車艙異味 提升空氣清新度與呼吸舒適度 可天天使用，無化學藥劑殘留 ✅ 豪華賓士航空座駕 Mercedes-Benz Executive Seating: First-Class Ride Comfort MB御駕嚴選高規格賓士品牌六～八人座車款，不僅象徵尊榮身份，更追求極致乘坐品質，為長途接送與高端行程提供最舒適體驗。 💺 配備特色（Key Features） 航空級按摩座椅：符合人體工學，長時間乘坐依然放鬆不疲累 USB/Type-C充電孔：滿足手機、平板等裝置電力需求 獨立空調調節系統：前後座皆可控制溫度，貼心不悶熱 靜音車艙設計：降噪強化結構，提供安靜私密的乘車空間 28吋行李可容納 4～6 件以上：商務或家庭出遊都游刃有餘 每輛座駕皆經過嚴選內裝、定期維保與高標準整備，讓您體驗堪比商務艙的陸上移動服務。 ✅專業職業駕駛人員 Licensed Professional Chauffeurs with Airport Expertise MB御駕所聘用之駕駛人員，皆為通過官方認證並持有合法職業駕照之專業駕駛，具備長年機場接送、商務出行、外賓接待與長途包車經驗，熟悉各大機場動線、交通要道及突發狀況處理流程。 駕駛條件與培訓： 擁有職業小客車駕駛執照（並非普通駕照） 通過交通部核定之法規測驗與健康體檢 接受定期行車安全與服務應對訓練 熟悉桃園、高雄、松山機場及全台交通路網 可配合深夜與早晨班機，並依照班機實際落地時間調整接送 服務內容包含： 精準行車：掌握最佳接送路線，避開壅塞與施工路段 行李協助：主動下車協助搬運、安置大型行李 人員照護：特別照顧老人、小孩、行動不便人士上下車 語言對應：部分駕駛可提供基本英語或多語溝通能力 即時回應：如遇班機延誤、突發改點，能快速協調調度與客服聯繫 禮儀應對：具備良好儀容與溝通禮儀，尊重客戶隱私 MB御駕不僅提供一位駕駛員，更提供一位值得信賴的乘車夥伴，讓每一次行程都能安心、準時、舒適完成。 ✅專人一對一服務 1-on-1 Dedicated Concierge Support MB御駕提供「一對一」專屬客服與駕駛支援，從行前預約、到站聯繫、接送確認，整個流程由同一客服與專職司機全程服務，不轉手、不轉接，確保訊息準確、服務溫度不間斷。 🔹 服務流程完整透明（Seamless Flow） 預約後即配對專屬客服，全程處理接送細節與客製需求 出發前一天提供司機資訊，並主動提醒行程 駕駛與旅客提前保持聯繫，並依實際抵達動態機動應變 🔹 更多貼心支援（Tailored Experience） 可協助外語接機、行李搬運、突發改點安排 根據行程客製座車與服務需求，企業包車可提供專屬接待腳本 MB御駕的每一趟接送，皆由內部培訓合格的專業人員親自接待，讓您的行程從聯繫到落地，全程無縫對接，更安心、更有溫度、更貼心。 🚘 MB Imperial Ride｜Professional・Licensed・Luxury Chauffeur Service MB Imperial Ride is committed to providing the safest and highest quality private chauffeur service, upholding three core principles: Professional Drivers｜Licensed Vehicles｜Luxury Fleet. From booking to drop-off, enjoy one-on-one dedicated service throughout your journey. ✅ Legally Licensed Rental Vehicles All vehicles are legally licensed rental cars. All our vehicles are officially registered as legal rental passenger vehicles, not private or illegally used vehicles. Identification includes: License Plate Format: Begins with "R" (e.g., RAA-xxxx, RBC-xxxx), indicating government-approved rental car status. Vehicle License: The "vehicle type" field is marked as "rental" instead of "private use." Rental Agreement: Every ride comes with a clear contract stating responsibilities, pricing, and terms. Company Registration: All partnered companies hold valid business licenses with "vehicle rental" listed in their business scope. ✅ Comprehensive Insurance Coverage for Peace of Mind Each vehicle is insured with full coverage, including: Passenger Liability Insurance: Up to NT$3,000,000 per person Third-Party Liability, Excess Liability, and Driver Accident Insurance Insurer: Fubon Insurance (policy available for verification) Whatever happens during your ride, we’ve got you covered with zero extra burden. ✅ Ozone Air Purification: Full-Cabin Sterilization To ensure a clean, germ-free, and odorless environment for every passenger, MB Imperial Ride performs daily ozone air disinfection in every vehicle. 🔬 Ozone Sterilization Principle Ozone (O₃) is a strong oxidizer that reacts with the cell walls of bacteria and viruses, breaking down their biological structure and rendering them inactive or dead. It also decomposes formaldehyde, benzene, VOCs, and odor-causing substances in the air. 🌿 Eco-Friendly & Residue-Free Ozone naturally converts back to oxygen (O₂) after disinfection, leaving no harmful residue or secondary pollution — safe for humans and the environment. 📌 Advantages Summary Kills 99% of airborne bacteria, viruses, and mold Removes odors from smoke, food, pets, etc. Improves cabin air freshness and comfort Safe for daily use with no chemical residue ✅Mercedes-Benz Executive Seating: First-Class Ride Comfort MB Imperial Ride features a fleet of Mercedes-Benz 6–8 seat luxury vehicles, delivering prestige and premium comfort for long-distance transfers and upscale itineraries. 💺 Key Features Aviation-Grade Massage Seats: Ergonomic design for maximum comfort during extended rides USB/Type-C Charging Ports: Power up all your mobile devices Independent Climate Control: Adjustable front and rear air conditioning Soundproof Cabin Design: Reduced noise for a quiet, private atmosphere Spacious Luggage Capacity: Fits 4–6+ pieces of 28” luggage with ease Every vehicle is carefully selected, regularly maintained, and inspected to deliver a travel experience comparable to a business-class flight on land. ✅ Licensed Professional Chauffeurs with Airport Expertise All MB Imperial Ride chauffeurs are officially certified and hold valid commercial driver licenses. They have extensive experience in airport transfers, business travel, foreign guest pickups, and long-distance charters. Drivers are familiar with airport traffic flow, major routes, and emergency handling procedures. Driver Requirements & Training Hold a professional driver’s license (not a regular license) Pass official health and regulatory exams Undergo regular safety and service training Familiar with major airports (Taoyuan, Kaohsiung, Songshan) and regional road networks Able to handle late-night and early-morning flights with real-time arrival adjustments Service Includes Precise Driving: Optimized routes to avoid traffic and construction Luggage Assistance: Actively help load/unload heavy suitcases Passenger Care: Special support for elderly, children, and mobility-impaired travelers Language Support: Some drivers can offer basic English or multilingual communication Real-Time Coordination: Fast response to flight delays or sudden changes Professional Etiquette: Proper attire and polite demeanor, respecting your privacy MB Imperial Ride offers not just a driver, but a trusted on-road partner, ensuring every trip is safe, punctual, and comfortable. ✅ 1-on-1 Dedicated Concierge Support MB Imperial Ride provides one-on-one concierge service, with a dedicated customer representative and chauffeur from booking to arrival. No handoffs, no transfers—ensuring clear communication and consistent service. 🔹 Seamless Flow After booking, you’ll be matched with a dedicated concierge to handle your itinerary Driver details are provided the day before your ride, along with a travel reminder Driver will proactively stay in touch and adapt to your real-time arrival 🔹 Tailored Experience Language support, luggage assistance, or sudden route changes can be arranged Custom vehicle setups and hosting scripts available for corporate charters Every MB Imperial Ride transfer is handled by trained internal staff, ensuring seamless service from contact to arrival — more peace of mind, more care, more comfort.

🚫 免責聲明 Disclaimer 歡迎您造訪 MB御駕 官方網站（以下簡稱「本網站」）。 使用本網站服務，即視為您已閱讀並同意以下條款： Welcome to the official website of MB Imperial Ride (“this website”). By accessing or using our website, you acknowledge and agree to the following terms and disclaimers: 一、網站內容與風險提示 Website Content & User Responsibility 本網站所提供的所有資訊，僅供參考之用。 使用者於瀏覽或使用本網站所提供之資訊時，應自行承擔相關風險，MB御駕不對任何因使用本網站內容所造成之損失或損害負責。 The information provided on this website is for general reference only. Users assume all risks when browsing or using the site. MB Imperial Ride shall not be liable for any losses or damages resulting from the use of this website or its contents. 二、內容準確性與修改權 Content Accuracy & Updates 本網站致力於提供準確與完整的資訊，但不保證內容完全無誤。若有錯漏、遺漏或陳舊情形，本網站不負任何賠償責任，並保留隨時修改、更新內容及條款的權利，恕不另行通知。 While we strive to ensure the accuracy of all information on this website, we do not guarantee it is error-free or current. We reserve the right to update, change, or remove content or terms at any time without prior notice. 三、外部連結與第三方網站 External Links & Third-Party Content 本網站可能包含其他網站或第三方所提供之連結資訊。 MB御駕不對這些網站的內容、真實性、安全性或任何損害承擔責任。使用者點擊進入其他網站所發生之一切後果，概由使用者自行承擔。 This website may contain links to third-party websites. MB Imperial Ride is not responsible for the content, accuracy, or safety of external sites, nor liable for any consequences that may result from accessing them. 四、技術風險與損害 Technical Risk Disclaimer 任何因瀏覽、下載或使用本網站資料所引起的電腦病毒感染、系統損壞、資料遺失等損害，MB御駕不承擔任何直接或間接責任。 We are not liable for any technical issues, including but not limited to computer viruses, system failures, or data loss resulting from browsing or downloading information from this website. 五、智慧財產與合法使用 Intellectual Property & Lawful Use 本網站所有文字、圖片與商標，均為 MB御駕或其授權方之財產。 未經授權，不得轉載、使用、複製或擅自改作。 All content on this website, including text, images, and trademarks, are the property of MB Imperial Ride or its licensors. Unauthorized use, reproduction, or modification is strictly prohibited. LINE：@568hpivb WeChat：MB-568 WhatsApp：+886 983 435 787

✅ 答：放心，我們會等您，且不會收取等待費！ 若您因航空公司罷工、颱風、地震、航班異動、疫情等不可抗力因素導致班機延誤，請儘早通知客服並保持聯繫，我們將全程等待，不加收任何費用。 此外： 出發前 12 小時內取消，可無理由全額退費。 若航班因突發事件取消，不受一般取消規則限制，只要通知我們，即可全額退費。 請安心預約，MB御駕始終與您同行，守護每一段旅程。 ✅ A: Absolutely! Our driver will wait, and no waiting fee will be charged. If your flight is delayed or canceled due to force majeure (such as airline strikes, typhoons, natural disasters, or pandemic-related changes), please inform our customer service team as soon as possible. We will wait for you at no extra charge. In addition: Cancellations made at least 12 hours before departure are eligible for a full refund without explanation. If your flight is canceled due to unforeseen events, our refund policy will not apply—just notify us promptly and you will receive a 100% refund. Book with confidence—MB Imperial Ride is here to ensure your journey is smooth, safe, and worry-free.

✅ 答：請隨時聯繫我們客服，並提供訂購人姓名及需修改的內容，我們會盡快協助您調整。 ✅ A: Simply contact our customer service and provide your name along with the details you'd like to update. We’ll assist you as soon as possible.

答：我們提供單程接送不限距離（偏遠山區除外）的服務，若接送點屬於順路範圍，可免費提供兩個上下車地點。 如需額外增加停靠點，每多一個點將酌收200元整。 為避免爭議並便於司機規劃路線，請務必在預約時完整填寫所有接送地址，我們將依實際情況評估是否順路。 Answer: We offer one-way transfers with no distance limit (excluding remote mountain areas). If the pickup/drop-off points are considered on the way, we provide up to two stop locations at no extra charge. For any additional stops beyond the first two, a NT$200 fee per stop will apply. To ensure smooth scheduling and avoid misunderstandings, please list all intended pickup/drop-off addresses at the time of booking. Our team will confirm whether they fall within the planned route.

🚫 車內飲食與吸菸規則說明｜ 為維護車內整潔與所有乘客的舒適乘坐品質，我們會盡量請乘客避免於車內飲食，特別是氣味濃烈或湯汁類食物，以免影響其他乘客與車內環境。 同時，我們全面禁止吸菸，包含電子菸，以確保車內空氣品質與所有乘客的健康安全。 如有飲食或如廁需求，我們提供沿途順路休息站短暫停留服務，請於行前或當日與司機協調安排。 🚫 In-Vehicle Eating & Smoking Policy To maintain a clean and comfortable environment for all passengers, we kindly ask that you avoid eating inside the vehicle, especially foods with strong odors or liquids. Smoking is strictly prohibited, including e-cigarettes, to ensure a healthy and pleasant ride for everyone. If you need to eat or use the restroom, we are happy to stop at convenient rest areas along the route. Simply inform the driver in advance or on the day of travel.

答：當然可以！我們的接送服務不限人數，只要不超過所選車型的承載人數，即使只有2位乘客也歡迎預約。 我們堅持不拼車、不共乘，車上除了司機，不會安排任何陌生乘客與您同行，讓您擁有全程專屬、安全又自在的乘車體驗。 如您需使用兒童安全座椅或嬰兒提籃，建議選擇空間更大的車型，因為安全椅佔用空間比成人座位還多一點。 若不確定選車或安裝需求，歡迎隨時聯繫我們的客服協助安排。 Answer: Absolutely! Our service has no minimum passenger requirement. Even with just two people, you're more than welcome to book. We proudly offer private, non-shared rides. Other than your professional driver, no additional passengers will be placed in the vehicle, ensuring a safe, exclusive, and peaceful journey. If you're bringing a child safety seat or infant carrier, we recommend choosing a larger vehicle, as these seats may take up more space than a standard adult seat. If you're unsure about your booking or seating needs, feel free to contact our support team for assistance.

✅ 答： 請在預約時填寫班機的預定抵達時間即可，司機會依據實際航班降落時間前往機場等候您，不需擔心提前或延誤問題。 ✅ A: Please enter your scheduled flight arrival time when booking. Our driver will monitor your flight and wait near the airport based on the actual landing time, so there’s no need to worry about delays or early arrivals.

✅ 答： 請於接機大廳外「小客車上下車區」等候，並來電或透過社群軟體聯繫司機，告知您所在的幾號柱子位置。司機將依指示前往接送，請勿隨意離開等候區，以確保接駁順利。 ✅ A: Please wait outside the Arrival Hall at the "Passenger Pickup Zone", and contact the driver via phone or messaging apps to let them know which pillar number you’re standing near. The driver will come to pick you up accordingly. To ensure a smooth pickup, please stay near the designated waiting area.

✅ 答： 是的，如於前往機場途中臨時增加一個接送地點，每增加一處將酌收 NT$200 元作為停靠費。建議您事先告知，以利安排最順暢的路線。 ✅ A: Yes. If you add a stopover location en route, there will be an additional NT$200 fee per extra stop. To ensure a smooth ride, we recommend informing us in advance.

✅ 答： 建議您最遲於出發日前 3～5 天完成預約，以便保留車輛並妥善安排駕駛人員與行程。 若您為臨時決定出行，也歡迎隨時聯繫我們的客服查詢是否尚有空車。 只要車輛尚有空檔，即使是前一天或當天預約，我們也會盡力為您安排！ 💡 貼心提醒： 連假、節慶期間（如春節、跨年）或熱門時段（如週五晚上、週末早晨）較為搶手，請儘早預約以保障您的乘車權益。 ✅ A: We recommend confirming your booking at least 3–5 days prior to your departure to ensure vehicle availability and proper arrangement of drivers and schedules. If you're planning a last-minute ride, feel free to contact our customer service team to check for available vehicles. With a bit of luck, we may still be able to secure a car for you even if you're booking the day before or on the same day! 💡 Tip: During holidays, peak travel dates, or weekends, availability may be limited. Early booking is highly recommended to secure your ride.

✅ 答： 若因颱風、地震、航空公司罷工等不可抗力因素導致航班取消或延誤，請盡快聯繫我們。 我們提供免費改期或全額退費服務，並將以最友善的方式協助您處理，請您放心預訂！ ✅ A: In the event of force majeure situations (such as typhoons, earthquakes, airline strikes, etc.) causing your flight to be delayed or canceled, please contact us as soon as possible. We offer free rescheduling or a full refund. Rest assured, we’ll assist you with the utmost care and flexibility—book with confidence!

答： 有的，我們提供「樓層搬運服務」，但需符合以下條件並事先預約： 🔸 樓下需有合法、安全的臨停空間，司機才能協助搬運行李，我們不違規停車，以避免不必要的爭議與罰單。 🔸 請於下訂時在備註欄清楚說明搬運需求，我們會安排可協助搬運的司機。若未事先說明，恕無法臨時提供此服務。 🧳 計費方式： 每件行李基本搬運費：NT$200 元 每層樓加收：NT$100 元 📌 範例說明： 一件行李需搬上四樓 = 基本 NT$200 + 三層樓 NT$300，共 NT$500 🎗 例外情形免費搬運： 若所有乘車旅客皆為80歲以上長者（需出示證件）且無80歲以下同行親屬，將提供免費行李搬運，同樣請於備註欄中提前說明。 Answer: Yes, we offer a luggage carry service, but advance notice is required and the following conditions must be met: 🔸 There must be a legal and safe temporary parking space in front of your residence. 🔸 Please note your request clearly in the booking form, so we can assign a driver who is willing to assist. On-the-spot requests will not be accepted without prior arrangement. 🧳 Fee structure: Base fee per piece of luggage: NT$200 Additional fee per floor: NT$100 📌 Example: Carrying one suitcase to the 4th floor = NT$200 (base) + NT$300 (three floors) = NT$500 🎗 Special exception: If all passengers are over 80 years old (ID required) and no one under 80 is accompanying, we will provide this service free of charge, but please note this request when booking.

答： 有的！桃園國際機場全航廈均提供免費 Wi-Fi 服務，外籍旅客抵達後，只需開啟手機 Wi-Fi 功能，搜尋並連接「Airport Free WiFi」，無需帳號密碼即可上網。 成功連線後，您便可透過 LINE、WhatsApp、WeChat 等通訊軟體聯絡司機或客服人員，安心完成接送安排。 Answer: Yes! Taoyuan International Airport provides free Wi-Fi throughout all terminals. Simply turn on your device’s Wi-Fi, select “Airport Free WiFi”, and connect — no login or password required. Once connected, you can contact your driver through LINE, WhatsApp, WeChat, or any other messaging app with internet access.

✅ 答： 可以的！舉牌接機服務特別適合外賓或不熟悉中文的旅客使用。司機將於航廈接機大廳舉牌等候，協助旅客順利會合，讓您或您的貴賓安心無憂。 ✅ A: Yes, we offer sign-holding meet-and-greet service at the arrival hall—perfect for international guests or those unfamiliar with the local language. Our driver will wait with a name sign to ensure a smooth pickup experience.

✅ 答： 我們會在出發前一天，將司機姓名、電話與車牌等詳細資訊傳送至您的手機簡訊與電子信箱。 司機也會主動與您聯繫，並依照實際班機降落時間在機場周邊等候。 請務必保持手機開機，以利聯繫與順利接駁。 ✅ A: We will send your assigned driver's details (name, phone number, and vehicle plate) one day before departure via text message and email. The driver will also reach out proactively and track your actual flight landing time to wait nearby. Please keep your phone switched on for smooth communication.

✅ 答： 不會加收！MB御駕的機場接送採用全日單一價格，即使凌晨或深夜時段，也不額外加價，讓您安心預約、輕鬆出行。 ✅ A: No extra charge! MB Imperial Ride offers flat-rate pricing 24/7 for airport transfers. Whether it’s late at night or early morning, you can book with no additional fees and total peace of mind.

為提供最佳乘車體驗，MB御駕將依據您預訂時填寫的乘客人數與行李數量安排合適車型。 請務必如實填寫實際乘車人數，包含嬰幼兒，也需一併計算在內。 🚗 車輛安排原則： 所有配車皆為合法登記之租賃車，並投保完整乘客險。 優先使用五年內車齡之新車，確保安全與舒適。 如遇特殊狀況（如臨時調度），有可能派遣多元計程車服務，無需額外加價。 預訂SUV或電動車型，若有調度空間，將有機會免費升等進口車型或高等級車款，並視乘客與行李數量綜合安排。 👥 人數與車型參考： 1～3人：安排 5人座、7人座 或 9人座車款 4人：安排 7人座 或 9人座車款 5人以上：保證安排 9人座專車 👶 嬰幼兒乘客與兒童安全座椅 Child Passenger & Safety Seats 依據台灣交通法規，嬰幼兒搭乘車輛必須使用合格安全座椅。為保障寶貝安全，也避免司機現場拒載，請務必於預約時事先告知並加選需求。 🔒 相關規範如下： 每張兒童座椅租金 NT$300／趟，請於預訂時在加值項目中選擇。 每台車最多提供 2 張安全座椅。若有超過 2 名嬰幼兒，請務必選擇 9人座車輛。 當您正確提供孩童人數並符合行李限制，我們保證座椅與行李皆能妥善放置，確保乘坐空間舒適。 若未事先告知有嬰幼兒乘車需求，導致未配置安全座椅，司機有權 現場拒絕載客。 若因未如實提供孩童數量或超載行李，導致行程無法順利執行或影響乘車體驗，MB御駕恕不負責。 如有不確定之處，歡迎預訂前先諮詢客服，我們將協助您安排最適合的車型與服務。 📞 聯繫我們： LINE @568hpivb WeChat: MB-56 WhatsApp: +886 983 435 787

✅ 答： 國際航線：建議於班機起飛前 2 小時 抵達機場，廉價航空建議提前 3 小時。 國內航線：建議於起飛前 1 小時 抵達機場。 📌 範例說明： 若您從台北市區出發前往桃園機場（預估車程約 60 分鐘），搭乘早上 11:50 的國際航班，建議您 09:50 抵達機場，請填寫 08:50 為上車時間。 ✅ A: International flights: Please plan to arrive at the airport 2 hours before departure. For low-cost carriers, we recommend 3 hours in advance. Domestic flights: Arrive at the airport 1 hour before departure. 📌 Example: Departing from Taipei City to Taoyuan Airport (approx. 60-minute ride) for an 11:50 AM flight — we suggest arriving at the airport by 09:50, so your pickup time should be 08:50.

✅ 答： 每台車可免費提供最多 2 座兒童安全設備（包含安全座椅、嬰兒提籃或增高墊）。 請於下單時備註所需數量，以便我們事先為您準備。 ✅ A: Up to 2 seats (child safety seat, baby carrier, or booster) are provided free of charge per vehicle. Please indicate the required quantity when placing your order so we can prepare accordingly.

🚘 乘車保障說明（保險與責任） 在 MB御駕，我們深知每一次出行不只是移動，更承載著安全與信賴。因此，我們全數服務車輛皆為合法登記之租賃車輛，並依照政府法規及保險公司條款，投保完整專業保險，涵蓋駕駛、乘客及第三人，確保每一趟行程安心無虞。 無論是短程接送、長途包車，還是婚禮或商務行程，MB御駕始終以最嚴謹的保險制度與行車管理，為您與同行旅客提供全方位的守護。 ✅ 乘客體傷責任險 每位乘客最高理賠：新台幣 6,000,000 元 每一事故總額上限：新台幣 36,000,000 元 適用範圍：乘客於搭乘期間若因車輛事故造成傷害或死亡，皆納入保障。 ✅ 第三人責任險 每人傷亡上限：新台幣 3,000,000 元 每事故傷亡總額：新台幣 6,000,000 元 每事故財損總額：新台幣 500,000 元 說明：保障因車輛事故導致之他人傷害或財物損失。 ✅ 超額責任險 每事故最高賠償：新台幣 10,000,000 元 功能說明：當第三責任險額度用罄時，用以補足額外損害，擴大保護層級。 ✅ 駕駛人傷害險 醫療實支實付保障：新台幣 200,000 元 駕駛人死亡或失能：新台幣 3,000,000 元 說明：保障司機在執行任務時若發生事故，所導致之醫療、失能或死亡賠償。 🛡 其他保險補充 所有保單由富邦產物保險承保，並依保險公司條款與規定進行理賠。 車輛皆由具備職業駕照的專業司機駕駛，車艙定期臭氧殺菌、全程禁菸，打造健康潔淨的乘車環境。 保單編號可依乘客需求提供查驗。 每一位旅客，都是我們全力守護的對象。 從車輛來源、駕駛資格到保險制度，MB御駕用最高標準迎接每一段旅程，讓您乘得舒適，更乘得安心。 🚘 Ride Safety & Insurance Coverage At MB Imperial Ride, we believe every journey is more than a trip—it’s a matter of trust and protection. All our vehicles are legally registered rental cars, and are fully insured according to local government regulations and insurance company policies. From airport transfers and business travel to weddings and private tours, we offer complete safety coverage for drivers, passengers, and third parties alike. ✅ Passenger Injury Liability Insurance Max compensation per passenger: NT$6,000,000 Max total per accident: NT$36,000,000 Coverage: Injury or death caused by traffic accidents during the ride. ✅ Third-Party Liability Insurance Max per person: NT$3,000,000 Max per accident (bodily injury): NT$6,000,000 Max per accident (property damage): NT$500,000 Coverage: For any bodily injury or property damage caused to others due to an accident. ✅ Excess Liability Insurance Max per accident: NT$10,000,000 Purpose: Provides additional compensation if third-party coverage is exceeded. ✅ Driver Personal Injury Insurance Medical reimbursement: NT$200,000 Death or disability compensation: NT$3,000,000 Coverage: Protects our drivers in the event of injury, disability, or death during duty. 🛡 Additional Insurance Notes All vehicles are insured by Fubon Insurance, and claims are processed in accordance with policy terms and insurer regulations. Operated by licensed professional drivers, every vehicle is maintained in a smoke-free, ozone-sanitized condition for your health and comfort. Policy numbers can be provided upon request. At MB Imperial Ride, your safety is our promise. From vehicle quality to driver training, from cleanliness to comprehensive insurance—we’re committed to making every ride safe, secure, and worry-free.

💼 MB御駕｜訂金與退費規則說明 💼 MB Imperial Ride｜Deposit & Refund Policy 🚘 開頭說明｜Introduction 為保障旅客使用 MB御駕服務時的預約權益與公平性，我們訂立清晰的訂金與退費辦法。 不論因行程變動或突發狀況取消預約，您皆可依以下規範申請處理。 To ensure fairness and protect your reservation rights when using MB Imperial Ride services, we offer a clear deposit and refund policy. Whether due to personal schedule changes or force majeure, you may request a refund based on the following terms. 一、訂金政策｜Deposit Policy 行程經雙方確認後，旅客需支付總金額 10% 作為訂金，以保留車輛與專屬時段。訂金繳交後，視為正式成立訂單。 Once the ride is confirmed by both parties, a deposit of 10% of the total cost must be paid to reserve the vehicle and time slot. The order is officially confirmed upon deposit. 📲 支援付款方式｜Accepted Payment Methods： LINE Pay 街口支付 / JKOPay 微信支付 / WeChat Pay 支付寶 / Alipay 加密貨幣（請聯繫客服取得錢包地址） Cryptocurrency (Please contact us for wallet details) 二、可退費條件｜Eligible Refund Conditions 您可在以下任一情況申請退費： 因個人行程變更取消預約，並於期限內提出 因不可抗力事件：如颱風、地震、政府公告停班停課或重大交通中斷 因本公司營運問題導致無法出車 Refunds may be requested under the following conditions: Cancellation due to personal reasons, submitted within the time limit Force majeure events: typhoon, earthquake, government suspension notices, or major transportation interruptions Service failure caused by MB Imperial Ride (e.g., vehicle unavailability) 三、退費比例與時限｜Refund Schedule (Based on Departure Date) ✅ 3天前（含）通知取消：退還 100% 訂金 Cancellation ≥ 3 days in advance: 100% refund ✅ 1～2天前通知取消：退還 50% 訂金 Cancellation 1–2 days in advance: 50% refund ❌ 當日取消或未出席：不予退費 Same-day cancellation or no-show: No refund 🔔 溫馨提醒：提前告知有助於安排，也能保障您的最大退費權益。 Friendly reminder: Early notice helps us serve you better and secure a higher refund amount. 四、退費流程｜Refund Process ① 提出申請｜Request Submission 請聯繫客服並提供：訂購人姓名、聯絡方式、原訂搭車時間、取消原因。 Contact support with your name, contact info, original booking time, and reason for cancellation. ② 審核與確認｜Review & Approval 客服將於 1～3 個工作天內完成審核；如資料不齊，將主動聯繫補件。 Our team will review within 1–3 business days. Incomplete info will prompt a follow-up. ③ 退款作業｜Refund Issuance 電子支付：原平台退刷（約 7～14 個工作天） 加密貨幣：退回原錢包（依匯率與手續費處理） 銀行匯款：提供帳戶後約 7 個工作天內入帳 Digital Payment: Refunded to original platform (7–14 days) Crypto: Refunded to original wallet (adjusted by rate/fees) Bank Transfer: Refunded within ~7 days upon receiving account details 五、注意事項｜Additional Notes 超過期限或不符合條件者，恕不退費 金流時間依支付平台流程為準 建議保留付款證明與對話截圖，以利對帳查詢 Refunds will not be accepted if the time limit has passed or conditions are not met. Processing time varies by payment platform. We recommend keeping transaction proof and chat records for reference. 📞 聯繫我們｜Contact Us 如您對付款、預約或退費流程有任何疑問，歡迎聯繫我們： If you have any questions about payment, booking, or refund procedures, feel free to contact us: LINE：@568hpivb WeChat：MB-568 WhatsApp / Phone：+886 983 435 787